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07/04/2004: "ClickBank and Customer Service --- Not --- Duh of the Day."

I sell lots of products online and most of them are sold through ClickBank. Well, today CB has been totally down (offline) for close to 10 hours as I write this. That means lost sales for thousands of us who do business online. And it means inconvenience for people who want to buy.

To make matters worse, CB has not bothered to notify anyone why they are down and when they might be back up. And this would be simple for them to do.

Customer service and how you treat people is key to success. I predict CB won't be around much longer unless they get off their high horse and realize where their income really comes from.

To ClickBank I hand my Duh of the Day.